Terms & Conditions

1. Website Use

• This website is intended for general information and ticketing purposes.
• You agree to use the website in a lawful manner and not to engage in any activity that may disrupt or damage the website, its content, or its services.
• We reserve the right to suspend or terminate access to the website at our discretion.

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2. Ticket Sales & Refund Policy

• All ticket purchases are subject to availability.
• Tickets are non-refundable unless the event is cancelled or significantly changed.
• In the event of cancellation, ticket holders will be offered a full refund or the option to exchange for another event (if available).
• Please check all booking details carefully before confirming your purchase.

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3. Concessions & Offers

• Concession rates may be available for certain events and must be requested at the time of booking.
• Discounts, offers or promotional codes are subject to availability and may be withdrawn at any time without notice.

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4. Changes to Events

• We reserve the right to make changes to the advertised programme, cast, or performance schedule without notice in exceptional circumstances.
• In such cases, tickets may not be refunded unless the changes are deemed substantial.

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5. Privacy & Data Protection

• Personal data collected via this website will be handled in accordance with our Privacy Policy and all relevant UK data protection laws.
• We will never sell or share your data with third parties for marketing purposes without your explicit consent.

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6. Accessibility

• We are committed to providing an inclusive and accessible environment. If you have accessibility requirements, please contact us before your visit so we can assist you.

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7. Intellectual Property

• All content on this website, including text, images, videos, and branding, is owned by or licensed to Ludlow Assembly Rooms and is protected by copyright and intellectual property laws.
• You may not copy, reproduce, or use content from this website without prior written permission.

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8. External Links

• This website may contain links to external websites. We are not responsible for the content or privacy policies of these external sites.

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9. Liability

• While we aim to keep the website accurate and up to date, we do not guarantee that the content is free from errors or omissions.
• We accept no liability for any loss or damage arising from the use of this website or reliance on its content.

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10. Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be published on this page. Continued use of the website implies acceptance of the updated terms.